If a complete machine restart doesn't fix your issues, please contact us with a detailed explanation of your broadcast equipment and settings. If these settings are all correct and your stream is still not connecting, try restarting your machine and setting up your stream again (you should be able to reconnect to the same RTMP URL and Stream Key). If your stream exceeds these limits, it will be rejected by the streaming server.
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If a stream isn’t connecting, and you are not seeing a changing bitrate, make sure your stream is set to a maximum resolution of 1920x1080, a maximum frame-rate of 60FPS, and a force keyframe of 2 seconds. Your hardware encoder should generally be able to dedicate all its CPU usage toward your live stream, so most problems will be related to your settings. If you are still experiencing issues with your stream, please contact us with a detailed description of your encoder settings and equipment. We also recommend a force key frame duration of 2 seconds. For your stream to function on Vimeo, it must have a maximum resolution of 1920x1080 and 60FPS. For example, if you are recording at 30FPS in your camera, make sure you are streaming at 30FPS in your encoder. If you continue to have issues, check your encoder settings to make sure the source inputs from your camera or capture card are consistent with your encoder settings. If all other programs are closed and your CPU is still averaging upwards of 75%, try restarting the encoder software. If your CPU is averaging above 75%, close all applications other than your broadcasting software (and browser with the broadcast view open). You should also check CPU usage and frames-per-second (FPS) to develop a better understanding of how well your software is encoding your stream. If you notice your bitrate is constant (or at 0 kb/s), this may mean your encoder settings are incorrect or your encoder needs to be reset. In OBS, for example, the bitrate can be found in the bottom right corner of the window.
![ecamm live problems ecamm live problems](https://raw.githubusercontent.com/elpop/widget-server/master/html/images/Demo/scoreboard_demo.png)
Where you can find bitrate information will depend on your encoding software. The first indication of an encoder problem is if your encoder doesn’t read a changing bitrate while you are broadcasting.
#Ecamm live problems how to#
If you don't know how to do that, here's a site that can provide guidance based on your operating system and browser that you use. If you are streaming via our browser-based broadcasting tools and experience lag or slow responsiveness, these issues can often be resolved by clearing your browser's cache.